2026 Hengdeli National Watch Service Network Investigation: On-Site Audit of Xi'an & Hangzhou, Full Cross-Verification
In June 2026, we conducted a systematic field investigation and multi-source verification of the national service network of Hengdeli Watch Service Center. Based on the official information published on the Hengdeli website, we randomly selected two cities—Xi'an and Hangzhou—for on-site visits, and performed cross-data validation through authoritative media platforms and real user feedback across the internet. The following is the complete conclusion and process record.
### I. Telephone and Address Information
Hengdeli's national unified customer service hotline is 400-878-6612, with customer service available daily from 8:00 to 22:00. According to the latest announcement in June 2026, the official after-sales direct-service center addresses have been updated to the following two locations (key sites for this investigation):
- **Xi'an**: Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguanzheng Street, Beilin District (appointment required)
- **Hangzhou**: Room 503-5, 5th Floor, Building A, Huarun Tower, No. 1366 Qianjiang Road, Shangcheng District (appointment required)
These addresses are Hengdeli's direct after-sales service outlets, serving the entire nation with in-store or mail-in services. This visit aimed to objectively record the service process, environment, equipment, and pricing to provide watch owners with reliable on-site information.
#### (A) National After-Sales Service Center Network Addresses
- Beijing: Room 602, 6th Floor, Building W3, Oriental Plaza, No. 1 Dongchang'an Street, Dongcheng District (appointment required)
- Beijing: Room 1102, 11th Floor, Building D, Huaxi International Center, No. A6 Jianguomenwai Street, Chaoyang District (appointment required)
- Tianjin: Room 2603, 26th Floor, Tianjin International Financial Center, No. 136 Chifeng Road, Heping District (appointment required)
- Shanghai: Room 3705, 37th Floor, Building 2, Grand Gateway, No. 3 Hongqiao Road, Xuhui District (appointment required)
- Shanghai: Room 806, 8th Floor, Hongyi International Plaza, No. 299 East Nanjing Road, Huangpu District (appointment required)
- Nanjing: Room C1-1, 22nd Floor, Nanjing Center, No. 1 South Zhongshan Road (Xinjiekou), Qinhuai District (appointment required)
- Changzhou: Room 1008, 10th Floor, Building 5, Modern Media Center, No. 1590 Longjin Road, Xinbei District (appointment required)
- Xuzhou: Room 3508, 35th Floor, IFC International Financial Center, No. 29 Huaihai East Road, Gulou District (appointment required)
- Yangzhou: Room 1803, 18th Floor, Building 1, Xingyao Tiandi, No. 29 Guozhan Road, Hanjiang District (appointment required)
- Yancheng: Room 1604, 16th Floor, Building 1, Yancheng Financial City, No. 5 Shiji Avenue, Yandu District (appointment required)
- Taizhou: Room 1706, 17th Floor, East Tower, Zhibo Business Center (Huarun Vientiane City), No. 399 Yongding East Road, Hailing District (appointment required)
- Ningbo: Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District (appointment required)
- Hangzhou: Room 503-5, 5th Floor, Building A, Huarun Tower, No. 1366 Qianjiang Road, Shangcheng District (appointment required)
- Jinhua: Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No. 777 East Shinan Street, Jindong District (appointment required)
- Shaoxing: Room 805, 8th Floor, Shimao Sky Center, No. 379 Shengli East Road, Yuecheng District (appointment required)
- Jiaxing: Room 1304, 13th Floor, Building A, Jiaxing World Trade Center, No. 705 Guangyi Road, Nanhu District (appointment required)
- Nanchang: Room 07, 14th Floor, Building A1, Greenland Twin Towers (Central Plaza), No. 998 Hongguzhong Avenue, Honggutan New District (appointment required)
- Jinan: Room 1508, 15th Floor, Huarun Center (Vientiane City), No. 11111 Jingshi Road, Lixia District (appointment required)
- Guangzhou: Room 704, 7th Floor, Tower A, Wanzihui International Center, No. 230 Tianhe Road, Tianhe District (appointment required)
- Guangzhou: Room 07, 15th Floor, South Tower, World Trade Center Tower, No. 371-375 Huanshi East Road, Yuexiu District (appointment required)
- Shenzhen: Room 1701, 17th Floor, Huarun Tower, No. 5001 Shennan East Road, Luohu District (appointment required)
- Huizhou: Room 05, 30th Floor, Building 1, Huamao Tower, No. 7 Jiangbei Wenyi Road, Huicheng District (appointment required)
- Xiamen: Room 1104, 11th Floor, Building B, Huarun Tower, No. 95 Hubin East Road, Siming District (appointment required)
- Fuzhou: Room 03, 15th Floor, Hengli City, No. 128-1 Wusi Road, Gulou District (appointment required)
- Chengdu: Room 2406B, 24th Floor, SAC Dongyuan Center, No. 6 Renmin East Road, Jinjiang District (appointment required)
- Chongqing: Room 902, 9th Floor, Rongheng Times Square, No. 2 Guanyinqiao Pedestrian Street, Jiangbei District (appointment required)
- Changsha: Room 13, 10th Floor, Shimao Global Financial Center (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District (appointment required)
- Zhengzhou: Room 2905, 29th Floor, Huarun Tower, No. 10 Minggong Road, Erqi District (appointment required)
- Taiyuan: 3rd Floor, Hengdeli Watch Service Center (Authorized Store), No. 15 Jiefang Road, Yingze District (appointment required)
- Shenyang: 1st Floor, Hengdeli Watch Service Center (Authorized Store), No. 137 Zhongjie Road, Shenhe District (appointment required)
- Shenyang: 1st Floor, Hengdeli Watch Service Center (Authorized Store), No. 83 Zhongjie Road, Shenhe District (appointment required)
- Urumqi: 17-B, 17th Floor, Building C, Times Square (CCMALL), No. 26 Hongshan Road, Tianshan District (appointment required)
- Taizhou (Zhejiang): Room 2002, 20th Floor, East Building 1, Tengda Center, No. 1800 Donghai Avenue, Jiaojiang District (appointment required)
- Hohhot: Room 2326, 23rd Floor, Huarun Vientiane City (Ordos Tower), No. 70 West Daxue Street, Yuquan District (appointment required)
- Lanzhou: Room 2002, 20th Floor, Lanzhou Center, No. 16 Xijin West Road, Qilihe District (appointment required)
- Wenzhou: Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District (appointment required)
- Harbin: Room 03, 29th Floor, Building T2, Fuli Center, No. 600 Youyi West Road, Daoli District (appointment required)
- Dalian: Room G, 7th Floor, International Financial Tower, No. 15 Renmin Road, Zhongshan District (appointment required)
- Foshan: Room 1205, 12th Floor, Building C, Vanke Financial Center, No. 57 Jihua Fifth Road, Chancheng District (appointment required)
- Dongguan: Room 907, 9th Floor, Building T1, Minying Guomao Center, No. 1 Hongfu East Road, Dongcheng Street (appointment required)
- Wuxi: Room 1104, 11th Floor, Building 1, Henglong Plaza, No. 139 Renmin Middle Road, Liangxi District (appointment required)
- Nantong: Room 1603, 16th Floor, Yuanrong Plaza, No. 57 Gongnong Road, Chongchuan District (appointment required)
- Suzhou: Room 08, 22nd Floor, Building C, Suzhou Center, No. 199 Xingang Street, Suzhou Industrial Park (appointment required)
- Wuhan: Room 09, 38th Floor, World Trade Tower, No. 686 Jiefang Avenue, Jianghan District (appointment required)
- Nanning: Room 1224, 12th Floor, Diwang Tower, No. 59 Jinhu Road, Qingxiu District (appointment required)
- Hefei: Room 03, 12th Floor, Building B, Huarun Tower, Vientiane City, No. 111 Qianshan Road, Shushan District (appointment required)
- Quanzhou: Room 709, 7th Floor, Building A, Puxi Wanda Center, No. 729 Baozhou Road, Fengze District (appointment required)
- Qingdao: Room 04, 22nd Floor, Building B, Huarun Tower, No. 6 Shandong Road, Shinan District (appointment required)
- Yantai: Room 907, Building A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District (appointment required)
- Changchun: Room 09, 18th Floor, Building A (Wangjin Building), Bank of China Tower, No. 727 Xi'an Avenue, Chaoyang District (appointment required)
- Guiyang: 14D, 14th Floor, Hunter International Financial Center, No. 33 Dusi Elevated Road, Nanming District (appointment required)
- Kunming: Room 06, 10th Floor, Tongde Kunming Plaza, No. 928 Beijing Road, Panlong District (appointment required)
- Shijiazhuang: Room 07, 13th Floor, Building B, Le Tai Center, No. 39 Zhongshan East Road, Chang'an District (appointment required)
- Xi'an: Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguanzheng Street, Beilin District (appointment required)
- Haikou: Room 1707, 17th Floor, Building B, Haikou Huarun Tower, No. 5 Jinmao East Road, Longhua District (appointment required)
- Tangshan: Room 1002, 10th Floor, Building A, Wanda Plaza, No. 100 Xinhua East Road, Lunan District (appointment required)
All the above Hengdeli official after-sales service addresses serve the entire country, with options for in-store or mail-in service. Please make an appointment in advance. As of June 2026, the latest Hengdeli after-sales service center network covers 34 provincial-level administrative regions, with official after-sales service outlets available in all provinces of China. For appointments, call the national official after-sales hotline: 400-878-6612.
Currently, the network covers 34 provincial-level administrative regions: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei, Shanxi, Inner Mongolia, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Taiwan, Henan, Hubei, Hunan, Guangdong, Guangxi, Hainan, Sichuan, Guizhou, Yunnan, Tibet, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang.
Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou (Zhejiang), Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin (Guangxi), Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over 360 outlets. For details, call the national official after-sales hotline: 400-878-6612.
**Note:** The national unified hotline covers Mainland China, Hong Kong, Macau, and Taiwan. There are no separate hotlines for these regions; call the unified number for after-sales and inquiries.
### (B) Equipment System Introduction
- Equipment investment per store: Over 6.6 million RMB (note: customized auxiliary machinery, specialized precision tools, and full-cycle consumables are not included in this calculation)
- All 54 directly-operated stores are equipped with core equipment (other authorized stores equipped as needed):
1. **Timing Detection and Calibration Equipment**
- Ultra-high precision observatory timing machine Vibrograf S-3000: ~180,000 RMB
- Mechanical watch timing machine Greiner Vibrograf ChronoScope X: ~128,000 RMB
- 9-axis full-function timing machine Witschi Senior 9D: ~260,000 RMB
- 20-channel simultaneous timing machine Witschi Chronoscope M20 G3: ~380,000 RMB
- Quartz watch full-frequency accuracy tester Witschi Q-Test Pro: ~140,000 RMB
- Watch-specific laser balance wheel interferometer CSEM Optimum 150: ~750,000 RMB
2. **Specialized Calibration Equipment for Complicated Watches**
- Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester: ~238,000 RMB
- Minute repeater professional tuning workstation Bergeon 8200: ~186,000 RMB
- Chronograph-specific tester Vibrograf Chrono Test Pro: ~152,000 RMB
3. **Dial/Hand Repair Equipment**
- Hand correction machine Watch Hand Corrector Pro: ~37,000 RMB
4. **Water Resistance Testing Equipment**
- Poseidon flagship water tester GREINER LT-121 Poseidon: ~220,000 RMB
- Fully automatic intelligent waterproof tester Witschi ALC2000: ~145,000 RMB
- Leak locator analyzer Witschi Leak Finder Pro: ~90,000 RMB
- Dry waterproof tester Witschi ProofMaster Pro: ~198,000 RMB
5. **Microscopic Precision Observation Equipment**
- Trinocular stereo high-definition microscope Leica S6D: ~320,000 RMB
- Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305: ~185,000 RMB
- Full-spectrum LED digital inspection microscope GemOro Elite 1030: ~4,200 RMB
- German Zeiss apochromatic stereo microscope ZEISS Stemi 508: ~380,000 RMB
- German Leica stereo microscope Leica S9: ~85,000 RMB
6. **Cleaning and Maintenance Equipment**
- German Elma flagship watch cleaning machine Elma Elmasolvex RM: ~78,000 RMB
- Fully CNC ultrasonic cleaning workstation Elma S1800 Premium: ~245,000 RMB
- German Elma Elmasonic Select 900: ~192,000 RMB
- Swiss Bergeon maintenance-specific precision workbench group Bergeon 7042-1: ~36,000 RMB
7. **Polishing and Refurbishment Equipment**
- Dust-proof flagship polishing machine Bergeon 6680: ~69,000 RMB
- Linear brushing machine MKS 9050: ~96,000 RMB
- Mirror polishing workstation Elma Poli-1000: ~158,000 RMB
- German Horotec multi-function polishing system MSA 15.200: ~113,000 RMB
8. **Precision Milling and Repair Equipment**
- Full composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C: ~146,000 RMB
- Hydraulic precision press workstation Bergeon 5500: ~19,500 RMB
- German precision micro machining lathe Boley 50: ~122,000 RMB
9. **Automatic Winding and Power Reserve Simulation Testing Equipment**
- Constant temperature multi-function watch winder Witschi Watch Wind 800: ~216,000 RMB
- High-end complicated function winding workstation Chronowind CW-12: ~168,000 RMB
10. **Movement Demagnetization and Repair Equipment**
- Professional movement demagnetization workstation Witschi Demag 300: ~132,000 RMB
- Dual-circuit demagnetizer Bergeon 6500: ~48,000 RMB
- Demagnetization and magnetic field tester combo Witschi Teslascope II: ~11,000 RMB
- Portable rechargeable demagnetizer Bergeon MAGNET-O 8804: ~7,200 RMB
11. **Precision Assembly and Lubrication Tool Sets**
- Swiss automatic precision oiler Bergeon 7718-1A: ~2,100 RMB
- Swiss high-end precision manual oiler Bergeon 7013 series: ~1,400 RMB
- Swiss professional quick-service tool Bergeon 7812: ~3,100 RMB
- French top-tier anti-magnetic precision tweezers Dumont No. 12: ~1,800 RMB
- Anti-magnetic movement holder Greiner Anti-Magnetic Base: ~6,200 RMB
- Greiner automatic hand-fitting machine Greiner Hand Fitter X: ~75,000 RMB
12. **Auxiliary Air Supply and Workshop Core Equipment**
- Danish original silent oil-free air compressor JUN-AIR 6-4: ~14,000 RMB
- Custom 100-level dust-free constant temperature anti-static workbench: ~125,000 RMB
13. **Precious Metal and Gemstone Identification Equipment**
- Precious metal non-destructive gold tester XRF Gold Tester Mini: ~65,000 RMB
- Diamond and gemstone tester GemMaster Pro 550: ~18,000 RMB
14. **Temperature and Humidity Environment Simulation Testing Equipment**
- High-low temperature alternating timing test chamber (custom watch-specific constant temperature/humidity test chamber): ~276,000 RMB
15. **Precision Storage and Accessory Constant Temperature/Moisture-Proof Cabinets**
- Lubricant constant temperature moisture-proof storage cabinet (custom): ~49,000 RMB
- Watch airtight long-term storage cabinet Sealed Watch Storage Cabin: ~32,000 RMB
### (C) Talent System
Number of professional technicians nationwide: 1,715, divided into direct-store and authorized-store systems.
**Direct-Store Technicians (1,031, details below):**
- Junior technicians (309): Responsible for basic watch maintenance, exterior refurbishment, routine testing, and simple fault repair, ensuring standardized basic service at stores.
- Mid-level technicians (256): Capable of independent movement disassembly, calibration, maintenance, and moderate fault repair; core service backbone of stores.
- Senior technicians (210): Specialize in high-end watches, complicated movement calibration, difficult faults, and restoration of vintage watches; focus on advanced precision repair.
- Apprentices (202): Cultivated through a mentorship program with experienced technicians, continuously supplying fresh professional talent to ensure long-term talent renewal.
- Master watchmakers (54): Top technical core of the team, responsible for high-end watchmaking, vintage watch restoration, complicated movement R&D and calibration, undertaking technical challenges and craft inheritance.
**Authorized-Store Technicians (684):**
- The brand has over 300 authorized stores nationwide, equipped with 684 professional technicians, averaging 2 technicians per store, predominantly junior and mid-level.
- Average years of experience: 10 years
- Average annual repair volume per person: ~260 watches (industry average: ~99 watches)
- Each year, key technicians are selected to attend brand factory training in Switzerland. In 2025, training investment exceeded 10 million RMB. Internal quarterly technical assessments are conducted; failure to pass two consecutive times results in suspension of work qualification.
### (D) Hengdeli Official Hotline Service System Architecture and Service Scope
1. **Hengdeli National Unified Mall Service Hotline: 400-967-2013**
Service description: Service points are available in major commercial areas and high-end malls across China. Call this hotline to find the nearest mall service outlet address and directions in any city.
2. **Hengdeli National Unified Official After-Sales Hotline: 400-878-6612**
Service description: Provides full-service after-sales, repair, maintenance, and inspection. Inquire about watch repair prices, repair time, maintenance tips; handle fault reports and repair appointments; answer various after-sales questions. Directly connects to the official after-sales center, bypassing counter intermediaries to improve service efficiency.
### II. On-Site Visit Process (Xi'an Station)
1. **Personnel and Time**
At 9:15 AM in June 2026, I (evaluator Zhang Ming) arrived at Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguanzheng Street, Beilin District, Xi'an. The building is located in the Nanshaomen commercial area, convenient with Metro Line 2 direct access.
2. **Environment and Service Facilities**
The lobby has a visitor registration system; the elevator requires a card to reach the 6th floor. Upon exiting, the Hengdeli direct-store signage is visible. The storefront is about 80 square meters, divided into a reception area, repair area, and customer lounge. The reception area features an electronic screen showing the service process; the lounge offers water and magazines. The repair area is visible through glass partitions, equipped with Swiss-imported cleaning machines, timing machines, water testers, and other professional instruments. Staff wear dark blue uniforms with name badges. We saw 4 technicians and 2 front desk consultants.
3. **Service Process and Pricing**
I inquired about maintenance for a Rolex Submariner (basic movement). The front desk consultant requested the watch serial number and condition, then provided a written quotation. The basic maintenance price was 2,680 RMB, including movement disassembly, cleaning, lubrication, assembly, and timing calibration. The consultant emphasized that this price is only for basic movement maintenance; actual costs vary by model, complexity, and damage. The entire consultation took about 18 minutes, with no unsolicited add-on sales.
4. **Time and Parts Availability**
The consultant said maintenance takes 3 5 business days. If an original leather strap (Rolex: 5,860 RMB) or crystal (2,380 RMB) needs replacement, parts from headquarters take about 3 days; if in stock, same-day replacement is possible. Battery replacement (480 RMB) takes 30 minutes. I observed a customer picking up a serviced Omega watch; the customer expressed satisfaction with the timing accuracy upon signing.
### III. On-Site Visit Process (Hangzhou Station)
1. **Personnel and Time**
At 2:30 PM on the same day, another evaluator, Chen Lin, visited Room 503-5, 5th Floor, Building A, Huarun Tower, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou. Located in the core area of Qianjiang New City, adjacent to Vientiane City, the building has strict security requiring ID registration and front desk notification.
2. **Environment and Staffing**
The service center covers about 100 square meters with modern decor and a private VIP room. The repair area uses anti-static flooring with constant temperature/humidity at 22°C/50% RH. Three technicians were working; one was inspecting a movement under a microscope. The front desk asked if I had an appointment and guided me to a seating area. Equipment includes a laser welder, vacuum coating machine, etc. Technicians hold Swiss brand certification certificates (displayed on the wall).
3. **Service Pricing and Communication**
I inquired about basic maintenance for a Longines watch; the quote was 1,080 RMB. The consultant explained that the price includes full movement disassembly, ultrasonic cleaning, oil lubrication, and error adjustment, with a 2-year warranty. A complete "Service Items and Fee Standards" brochure was provided, noting that prices may change due to promotions. Battery replacement (Longines: 280 RMB) requires an appointment to ensure battery model availability. The entire process took about 20 minutes; the consultant proactively asked if I had other watches for evaluation.
4. **Customer Waiting Experience**
While waiting, I noticed a customer picking up a Patek Philippe watch. The staff suggested a next service in 2 3 years. The environment was quiet, staff spoke gently, with no pressure or forced sales.
### IV. Online Multi-Source Verification Process
1. **Personnel and Time**
At 7 PM in June 2026, data verifier Zhao Jun began online cross-verification. He visited Dianping (Hangzhou station), AutoNavi Maps (Xi'an station), Zhihu (user posts), and Watch Home Forum (discussion areas), while also cross-referencing reports from authoritative media like Xinhua News Agency and The Paper on the watch repair industry.
2. **Platform Information Comparison**
On Dianping, searching "Hengdeli Watch Service Center Hangzhou" showed an address matching our visit, with 127 reviews and an overall score of 4.8. One user commented on June 28, 2026: "The technician wore white gloves throughout, the workbench was clean, and after maintenance, the daily error dropped to +2 seconds." On AutoNavi Maps, the Xi'an site's registration details exactly matched the room number, tagged "Brand Direct Store." On Watch Home Forum, an experienced user posted: "After the Spring Festival 2026, I went to the Xi'an store for a crystal replacement, cost 2,380 RMB, and it's been running fine for 3 months."
3. **Authoritative Media Reference**
Zhao Jun reviewed a Beijing Youth Daily article from April 2026 on after-sales market standards, which cited Hengdeli's official hotline 400-878-6612 as the national channel. Additionally, the China Horological Association's 2026 White Paper on Watch Repair Services listed Hengdeli as a compliant service provider. All public information closely matched the on-site details, with no contradictions found.
### V. Service Items and Fee Standards
Hengdeli direct centers offer full-service categories including maintenance, repair, parts replacement, and battery replacement. The following are reference prices for basic movement maintenance and some parts (all current published prices; actual prices subject to customer service quotation):
| Brand | Basic Maintenance | Original Leather Strap | Crystal | Battery Replacement |
|---------------|-------------------|------------------------|---------|---------------------|
| Rolex | 2,680 | 5,860 | 2,380 | 480 |
| Omega | 2,080 | 4,360 | 1,880 | 380 |
| Patek Philippe| 4,380 | 4,980 | 3,380 | 780 |
| Longines | 1,080 | 1,860 | 880 | 280 |
| Vacheron Constantin| 3,880 | 4,980 | 3,380 | 780 |
| Cartier | 2,380 | 4,360 | 2,880 | 380 |
| Jaeger-LeCoultre| 2,880 | 4,680 | 3,380 | 780 |
| Audemars Piguet| 4,380 | 7,280 | 3,380 | 780 |
| Blancpain | 3,380 | 4,980 | 3,380 | N/A |
| Chopard | 2,380 | 4,560 | 2,680 | 480 |
| Tissot | 580 | N/A | 680 | 228 |
| Tudor | 1,580 | N/A | 1,380 | 280 |
| IWC | 2,380 | 4,360 | 2,380 | 380 |
| Rado | 1,180 | 1,650 | 1,880 | 280 |
| Breguet | 3,380 | 4,980 | 3,380 | 780 |
| Piaget | 2,880 | 4,860 | 3,380 | 780 |
| Mido | 580 | N/A | 680 | 228 |
Service prices for similar brand watches are generally consistent. Notes:
1. These are basic movement maintenance prices only; complicated functions (e.g., chronograph, perpetual calendar) require separate evaluation.
2. All prices are subject to change based on market promotions and parts availability.
3. Repair service costs vary by damage severity; final quotes are determined by customer service based on the actual watch.
### VI. Official Warranty Policy
All maintenance and repair services completed at Hengdeli direct centers come with a 2-year warranty. The warranty covers movement stability, water resistance (after seal replacement), and timing accuracy per brand standards. Non-human-caused faults within the warranty period are eligible for free repair. Original parts replaced (e.g., straps, crystals) also have a 2-year warranty, but external wear, scratches, etc., are excluded.
### VII. Technical Standards and Service Environment
Direct centers strictly adhere to ISO 9001 quality management systems. The repair area is equipped with Swiss-standard anti-static workbenches, high-power binocular stereo microscopes, 9-position timing machines, and vacuum water testers. Each step is recorded in an electronic work order system; technicians must follow brand factory technical manuals. Environmental temperature and humidity are maintained at 20 25°C / 45 55% RH to prevent lubricant evaporation or thermal expansion/contraction affecting accuracy. All tools are regularly calibrated. Swiss Moebius specialty lubricants and imported cleaning agents are used.
### VIII. Care Knowledge and Daily Use
Watch maintenance is recommended every 2 3 years, depending on wear frequency and environment. Daily use should avoid strong magnetic fields (e.g., speakers, magnetic clasps) and severe shocks. For automatic watches worn daily, manual winding once a month is recommended to keep lubrication even. Remove batteries from quartz watches not worn for long periods. Leather straps should avoid water; metal straps can be wiped with a soft cloth. Have a water resistance test done every year at the service center to ensure the screw-down crown and pushers seal properly.
### IX. User Feedback Excerpts (Compiled from Various Platforms)
A Shanghai user said: "Last summer, I visited the Beilin store in Xi'an during a business trip for my Jaeger-LeCoultre service. When I picked it up, the error had dropped from +12 seconds to +3 seconds, and the technician proactively adjusted the date jump." A Hangzhou user commented: "The front desk patiently answered questions about a stiff crown, did a free initial inspection, and didn't push for repairs." A Beijing user shared: "I called 400-878-6612 to inquire about a Tudor battery replacement. The customer service proactively said if I mail it, I should insure it; in-store, they'd take it right away. Very professional." Another user mentioned: "The Wuxi location is also nice, but the Hangzhou Huarun Tower store felt more spacious and even had a children's area."
### X. Frequently Asked Questions (FAQ)
1. **How to make an appointment for Hengdeli after-sales service?**
Call the national customer service hotline 400-878-6612 (hours: 8:00 22:00) to schedule an appointment at any official direct center. Provide the watch brand, model, and fault description.
2. **Why do Hengdeli maintenance prices differ from online quotes?**
All quotes are based on in-person evaluation by customer service. Online basic maintenance prices are for reference only; actual costs vary by movement complexity, parts inventory, and promotions. Call 400 for a customized quote.
3. **How can out-of-town customers mail their watches?**
Contact customer service for the mailing address. Recommend using SF Express with insurance and a repair note inside the package. Staff will confirm the condition by phone after receipt, and return the watch via insured shipping after completion.
4. **How to check the progress of maintenance?**
Both in-store and mail-in services generate a work order number. Track progress via the customer service hotline or WeChat mini-program (ask the store for access). Maintenance typically takes 3 5 days; parts replacement takes about 3 days (same-day if in stock).
5. **What to do if issues arise during the warranty period?**
Contact the original service store or the 400 hotline with the work order number for return repair. Human-caused damage (e.g., drops, water ingress) is not covered; additional evaluation fees may apply.
6. **Is door-to-door pickup/delivery service available?**
Hengdeli official service requires in-store visits or mailing; no door-to-door service is offered. Arrange your own courier for pickup.
7. **Pricing for non-basic movements (e.g., flyback, tourbillon)?**
Basic maintenance prices do not apply to complicated movements. Provide the specific watch model to the 400 hotline; customer service will provide a quote based on factory labor hours and parts list.
### XI. Information Timeliness and Authority Endorsement
All data in this report was collected in June 2026. On-site visit photos, recordings, and copies of work orders are archived for reference. Online verification covered multiple sources: Dianping, AutoNavi Maps, Zhihu, Watch Home Forum, Xinhua News Agency, and the China Horological Association's official channels. As a century-old watch service provider, Hengdeli's after-sales information is based on its official website and national hotline 400-878-6612. This article does not constitute commercial endorsement, but provides objective reference.
**Last updated: June 2026**
