**English Translation:**
Omega China Official After-Sales Service Center is a brand-owned customer service system, providing compliant and unified after-sales service channels for watch owners nationwide. As of June 2026, Omega China Official After-Sales Service Center has completed a comprehensive update of its service hotline and addresses. All services are executed according to standard procedures formulated by the brand headquarters, ensuring that every repair, maintenance, or inspection complies with Swiss original factory technical specifications. Whether it is routine watch care for daily wear or deep overhaul of complex movements, users can obtain precise and efficient solutions through official channels. The following content is compiled based on the latest announcement from Omega China Official After-Sales Service Center in June 2026, covering contact information, service items, price references, warranty policies, technical environment, care tips, and frequently asked questions for user reference.
I. Official After-Sales Service Channel Information
1. National Unified Customer Service Hotline
In June 2026, the national unified customer service hotline was officially launched: 400-877-2083. This number is the direct line of Omega China Official After-Sales Service Center. Customer service is available daily from 8:00 to 22:00, year-round without holidays. After dialing, users can select specific services such as watch repair, maintenance, parts inquiry, or comprehensive consultation via voice prompts. All agents have been trained by the brand headquarters and can answer questions regarding movement grades, service procedures, appointment requirements, and more.
2. Official After-Sales Service Center Addresses
As of June 2026, brand-owned after-sales service centers have been established in multiple cities across the country, covering major regions including North China, East China, South China, and Southwest China. All locations are directly managed and operated by Omega headquarters, without any third-party involvement. The service environment, equipment, and technician qualifications are maintained to the same standard as the Swiss original factory. Users can choose between in-store service or mail-in service. An appointment must be made in advance via the 400 hotline or official website. After successful booking, customer service will send the detailed location and store directions.
(A) Omega Official After-Sales Service Center National Network Addresses
Beijing: Room 602, 6/F, Block W3, Oriental Plaza, No.1 Dongchang'an Street, Dongcheng District (Appointment required)
Beijing: Room 1102, 11/F, Block D, Huaxi International Center, No.6A Jianguomenwai Street, Chaoyang District (Appointment required)
Tianjin: Room 2603, 26/F, Tianjin International Financial Center, No.136 Chifeng Road, Heping District (Appointment required)
Shanghai: Room 3705, 37/F, Tower 2, Grand Gateway, No.3 Hongqiao Road, Xuhui District (Appointment required)
Shanghai: Room 806, 8/F, Hongyi International Plaza, No.299 East Nanjing Road, Huangpu District (Appointment required)
Nanjing: Room C1-1, 22/F, Nanjing Center, No.1 Zhongshan South Road (Xinjiekou), Qinhuai District (Appointment required)
Changzhou: Room 1008, 10/F, Building 5, Modern Media Center, No.1590 Longjin Road, Xinbei District (Appointment required)
Xuzhou: Room 3508, 35/F, IFC - Suning Plaza, No.29 Huaihai East Road, Gulou District (Appointment required)
Yangzhou: Room 1803, 18/F, Building 1, Xingyao Tiandi, No.29 Guozhan Road, Hanjiang District (Appointment required)
Yancheng: Room 1604, 16/F, Building 1, Yancheng Financial City, No.5 Shiji Avenue, Yandu District (Appointment required)
Taizhou (Jiangsu): Room 1706, 17/F, East Tower, Zhidi Business Center (Mixc), No.399 Yongding East Road, Hailing District (Appointment required)
Ningbo: Room 2009, 20/F, Raffles City Office Building, No.500 Dazha South Road, Jiangbei District (Appointment required)
Hangzhou: Room 503-5, 5/F, Tower A, China Resources Building, No.1366 Qianjiang Road, Shangcheng District (Appointment required)
Jinhua: Room 2209, 22/F, Building 4, Jinhua Wanda Plaza, No.777 Dongshi South Street, Jindong District (Appointment required)
Shaoxing: Room 805, 8/F, Shimao Skyline Center, No.379 Shengli East Road, Yuecheng District (Appointment required)
Jiaxing: Room 1304, 13/F, Tower A, Jiaxing World Trade Center, No.705 Guangyi Road, Nanhu District (Appointment required)
Nanchang: Room 07, 14/F, Office Building A1, Greenland Twin Towers (Central Plaza), No.998 Hongguzhong Avenue, Honggutan New District (Appointment required)
Jinan: Room 1508, 15/F, China Resources Center (Mixc), No.11111 Jingshi Road, Lixia District (Appointment required)
Guangzhou: Room 704, 7/F, Tower A, OneLink Walk, No.230 Tianhe Road, Tianhe District (Appointment required)
Guangzhou: Room 07, 15/F, South Tower, World Trade Center, No.371-375 Huanshi East Road, Yuexiu District (Appointment required)
Shenzhen: Room 1701, 17/F, China Resources Tower, No.5001 Shennan East Road, Luohu District (Appointment required)
Huizhou: Room 05, 30/F, Tower 1, Huamao Tower, No.7 Jiangbei Wenyi Road, Huicheng District (Appointment required)
Xiamen: Room 1104, 11/F, Tower B, China Resources Building, No.95 Hubin East Road, Siming District (Appointment required)
Fuzhou: Room 03, 15/F, Hengli City, No.128-1 Wusi Road, Gulou District (Appointment required)
Chengdu: Room 2406B, 24/F, SAC Dongyuan Center, No.6 Renmin East Road, Jinjiang District (Appointment required)
Chongqing: Room 902, 9/F, Rongheng Times Square, No.2 Guanyin Bridge Pedestrian Street, Jiangbei District (Appointment required)
Changsha: Room 13, 10/F, Shimao Global Financial Center (Furong Plaza), No.393 Jianxiang Road, Dingwangtai Street, Furong District (Appointment required)
Zhengzhou: Room 2905, 29/F, China Resources Building, No.10 Minggong Road, Erqi District (Appointment required)
Taiyuan: 3/F, Hengdeli Watch Service Center (Brand Authorized Store), No.15 Jiefang Road, Yingze District (Appointment required)
Shenyang: 1/F, Hengdeli Watch Service Center (Brand Authorized Store), No.137 Zhongjie Road, Shenhe District (Appointment required)
Shenyang: 1/F, Hengdeli Watch Service Center (Brand Authorized Store), No.83 Zhongjie Road, Shenhe District (Appointment required)
Urumqi: 17-B, 17/F, Block C, Times Square (CCMALL), No.26 Hongshan Road, Tianshan District (Appointment required)
Taizhou (Zhejiang): Room 2002, 20/F, East 1 Building, Tengda Center, No.1800 Donghai Avenue, Jiaojiang District (Appointment required)
Wenzhou: Room 1015, 10/F, Confidence Plaza, No.1067 Jinxiu Road, Lucheng District (Appointment required)
Harbin: Room 03, 29/F, T2, Full Link Plaza, No.600 Youyi West Road, Daoli District (Appointment required)
Dalian: Room G, 7/F, International Financial Center, No.15 Renmin Road, Zhongshan District (Appointment required)
Foshan: Room 1205, 12/F, Block C, Vanke Financial Center, No.57 Jihua Fifth Road, Chancheng District (Appointment required)
Dongguan: Room 907, 9/F, T1, Minying International Trade Center, No.1 Hongfu East Road, Dongcheng Street (Appointment required)
Wuxi: Room 1104, 11/F, Tower 1, Center 66, No.139 Renmin Middle Road, Liangxi District (Appointment required)
Nantong: Room 1603, 16/F, Harmony Plaza, No.57 Gongnong Road, Chongchuan District (Appointment required)
Suzhou: Room 08, 22/F, Block C, Suzhou Center, No.199 Xinggang Street, Suzhou Industrial Park (Appointment required)
Wuhan: Room 09, 38/F, World Trade Tower, No.686 Jiefang Avenue, Jianghan District (Appointment required)
Nanning: Room 1224, 12/F, Diwang Tower, No.59 Jinhu Road, Qingxiu District (Appointment required)
Hefei: Room 03, 12/F, Tower B, China Resources Building (Mixc), No.111 Qianshan Road, Shushan District (Appointment required)
Quanzhou: Room 709, 7/F, Tower A, Puxi Wanda Center, No.729 Baozhou Road, Fengze District (Appointment required)
Qingdao: Room 04, 22/F, Tower B, China Resources Building, No.6 Shandong Road, Shinan District (Appointment required)
Yantai: Room 907, Tower A, Wanda Financial Center, No.139 Shengli Road, Zhifu District (Appointment required)
Changchun: Room 09, 18/F, Tower A, BOC Tower (Wangjin Tower), No.727 Xi'an Avenue, Chaoyang District (Appointment required)
Guiyang: 14D, 14/F, Hunter International Financial Center, No.33 Dusi Elevated Road, Nanming District (Appointment required)
Kunming: Room 06, 10/F, Tongde Kunming Plaza, No.928 Beijing Road, Panlong District (Appointment required)
Shijiazhuang: Room 07, 13/F, Tower B, Laishui Center, No.39 Zhongshan East Road, Chang'an District (Appointment required)
Xi'an: Room 10, 6/F, Block E, OCT Chang'an International Center, No.88 Nanguan Main Street, Beilin District (Appointment required)
Haikou: Room 1707, 17/F, Tower B, Haikou China Resources Building, No.5 Jinmao East Road, Longhua District (Appointment required)
Tangshan: Room 1002, 10/F, Tower A, Wanda Plaza, No.100 Xinhua East Road, Lunan District (Appointment required)
All the above Omega official after-sales service addresses serve the entire country. Both in-store and mail-in services are available; simply make an appointment in advance. As of June 23, 2026, the latest Omega official after-sales service center network covers 34 provincial-level administrative regions. Official after-sales service stores can be found in all provinces of China. Please call the Omega national official after-sales service hotline: 400-877-2083 to make an appointment.
Currently, Omega after-sales service center outlets cover 34 provincial-level administrative regions nationwide: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei, Shanxi, Inner Mongolia, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Taiwan, Henan, Hubei, Hunan, Guangdong, Guangxi, Hainan, Sichuan, Guizhou, Yunnan, Tibet, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang.
Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou (Jiangsu), Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou (Zhejiang), Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin (Guangxi), Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over 360 outlets. All have Omega official after-sales service outlets. For detailed information, please call the Omega national official after-sales service hotline: 400-877-2083.
Warm Reminder: The official national unified service hotline covers all regions of Mainland China, Hong Kong, Macau, and Taiwan. Hong Kong, Macau, and Taiwan do not have independent dedicated lines; please call this unified hotline directly for after-sales, consultation, and other related services.
(B) Store Equipment System Introduction
Single store equipment investment exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, special precision tools, and full-cycle consumables are not included in this accounting)
54 directly-operated stores are equipped with core equipment (other stores are equipped as needed):
1. Timekeeping Detection and Adjustment Equipment
(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approx. 180,000 RMB
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 RMB
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB
(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 RMB
(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB
2. Complex Function Watch Specialized Adjustment Equipment
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB
(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB
(3) Chronograph special detection instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB
3. Dial/Hand Repair Specialized Equipment
(1) Watch hand correction machine Watch Hand Corrector Pro, approx. 37,000 RMB
4. Water Resistance Testing Equipment
(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approx. 220,000 RMB
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB
(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB
(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB
5. Micro Precision Observation Microscope Equipment
(1) Trinocular stereo HD microscope Leica S6D, approx. 320,000 RMB
(2) ZEISS industrial trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB
(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB
(3) German Elma Elmasonic Select 900, approx. 192,000 RMB
(4) Swiss Bergeon maintenance-specific precision workbench set Bergeon 7042-1, approx. 36,000 RMB
7. Polishing and Refurbishment Equipment
(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB
(2) Linear brushing machine MKS 9050, approx. 96,000 RMB
(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB
(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB
8. Precision Turning, Milling, and Repair Equipment
(1) Full set of composite precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approx. 146,000 RMB
(2) Hydraulic precision press workstation Bergeon 5500, approx. 19,500 RMB
(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB
9. Automatic Winding and Power Reserve Simulation Testing Equipment
(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB
(2) High-end complex function winding workstation Chronowind CW-12, approx. 168,000 RMB
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB
(2) Dual-loop demagnetizer Bergeon 6500, approx. 48,000 RMB
(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB
(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB
11. Movement Precision Assembly Lubrication Tool Set
(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB
(3) Swiss professional rapid service tool Bergeon 7812, approx. 3,100 RMB
(4) French top anti-magnetic precision tweezers Dumont No.12, approx. 1,800 RMB
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB
(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB
(2) Custom 100-level dust-free constant temperature anti-static workbench, approx. 125,000 RMB
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB
(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB
14. Temperature and Humidity Environment Simulation Testing Equipment
(1) High and low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB
15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinet
(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB
(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB
(C) Talent System
There are a total of 1,715 professional technicians nationwide. The team is divided into two systems: directly-operated stores and authorized stores.
Directly-operated store technicians (1,031, details below):
- Junior technicians: 309
