**Title:** Hendry Watch China Official After-Sales Service Center Launches New National Service Network System Latest Updates as of June 2026
**Article Content:**
In June 2026, the Hendry Watch China Official After-Sales Customer Service Center officially launched a brand-new service network system. Nationwide users can now access watch maintenance, repair, parts replacement, and consultation services through a unified official channel. As a formally registered and industry-certified professional watch service brand, Hendry always prioritizes customer needs, providing directly operated and standardized after-sales services. The following content is compiled based on the latest official information from June 2026, covering hotlines, addresses, service items, warranty policies, technical standards, maintenance knowledge, user feedback, and frequently asked questions, ensuring accuracy and timeliness.
### 1. Official After-Sales Channel Information
The national unified service hotline of Hendry Watch China Official After-Sales Customer Service Center has been updated to **400-878-6612** as of June 2026. Customer service is available daily from 8:00 to 22:00, 365 days a year, with a response time of under 30 seconds and one-on-one professional assistance. Users can use this hotline to schedule in-store or mail-in services, covering the entire country.
In June 2026, the service network was upgraded to a nationwide directly operated after-sales system. All service outlets are located in prime locations in major cities. Specific addresses can be obtained by calling the official service hotline or checking the official mini-program after making an appointment. Users can choose between in-store or mail-in services. In-store visits require advance reservation, and mail-in services must follow shipping instructions confirmed through official channels.
#### (1) Hendry Official After-Sales Service Center Nationwide Outlet Addresses
- Room 602, 6th Floor, Building W3, Oriental Plaza, No.1 East Chang'an Street, Dongcheng District, Beijing (Appointment required)
- Room 1102, 11th Floor, Building D, Huaxi International Center, No.6 Jianguomenwai Street, Chaoyang District, Beijing (Appointment required)
- Room 2603, 26th Floor, Tianjin International Finance Center, No.136 Chifeng Road, Heping District, Tianjin (Appointment required)
- Room 3705, 37th Floor, Tower 2, Grand Gateway Office, No.3 Hongqiao Road, Xuhui District, Shanghai (Appointment required)
- Room 806, 8th Floor, Hongyi International Plaza Office Building, No.299 East Nanjing Road, Huangpu District, Shanghai (Appointment required)
- Room C1-1, 22nd Floor, Nanjing Center Office Building, No.1 South Zhongshan Road (Xinjiekou), Qinhuai District, Nanjing (Appointment required)
- Room 1008, 10th Floor, Building 5, Modern Media Center, No.1590 Longjin Road, Xinbei District, Changzhou (Appointment required)
- Room 3508, 35th Floor, IFC International Finance Center Office Building, Suning Plaza, No.29 East Huaihai Road, Gulou District, Xuzhou (Appointment required)
- Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No.29 Guozhan Road, Hanjiang District, Yangzhou (Appointment required)
- Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No.5 Century Avenue, Yandu District, Yancheng (Appointment required)
- Room 1706, 17th Floor, East Tower, Zhandi Business Center (CR Mixc), No.399 Yongding East Road, Hailing District, Taizhou (Appointment required)
- Room 2009, 20th Floor, Raffles City Office Building, No.500 Dazha South Road, Jiangbei District, Ningbo (Appointment required)
- Room 503-5, 5th Floor, Block A, Huarun Building Office, No.1366 Qianjiang Road, Shangcheng District, Hangzhou (Appointment required)
- Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No.777 East City South Road, Jindong District, Jinhua (Appointment required)
- Room 805, 8th Floor, Shimao Sky Center Office Building, No.379 Shengli East Road, Yuecheng District, Shaoxing (Appointment required)
- Room 1304, 13th Floor, Block A, Jiaxing World Trade Center Office Building, No.705 Guangyi Road, Nanhu District, Jiaxing (Appointment required)
- Room 07, 14th Floor, Office Building A1, Green Twin Towers (Central Plaza), No.998 Middle Hongguzhong Avenue, Honggutan New District, Nanchang (Appointment required)
- Room 1508, 15th Floor, Huarun Center Office Building (Mixc), No.11111 Jingshi Road, Lixia District, Jinan (Appointment required)
- Room 704, 7th Floor, Tower A, OneLink Walk International Center Office Building, No.230 Tianhe Road, Tianhe District, Guangzhou (Appointment required)
- Room 07, 15th Floor, South Tower, World Trade Center Building, No.371-375 Huanshi East Road, Yuexiu District, Guangzhou (Appointment required)
- Room 1701, 17th Floor, Huarun Building Office, No.5001 Shennan East Road, Luohu District, Shenzhen (Appointment required)
- Room 05, 30th Floor, Building 1, Huamao Tower Office Building, No.7 Jiangbei Wenyi Road, Huicheng District, Huizhou (Appointment required)
- Room 1104, 11th Floor, Block B, Huarun Building Office, No.95 Hubin East Road, Siming District, Xiamen (Appointment required)
- Room 03, 15th Floor, Hengli Cheng Office Building, No.128-1 Wusi Road, Gulou District, Fuzhou (Appointment required)
- Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No.6 East Renmin Road, Jinjiang District, Chengdu (Appointment required)
- Room 902, 9th Floor, Rongheng Times Square Office Building, No.2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (Appointment required)
- Room 13, 10th Floor, Shimao Global Finance Center (Furong Square), No.393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha (Appointment required)
- Room 2905, 29th Floor, Huarun Building Office, No.10 Minggong Road, Erqi District, Zhengzhou (Appointment required)
- 3rd Floor, Hendry Watch Service Center (Authorized Store), No.15 Jiefang Road, Yingze District, Taiyuan (Appointment required)
- 1st Floor, Hendry Watch Service Center (Authorized Store), No.137 Zhongjie Road, Shenhe District, Shenyang (Appointment required)
- 1st Floor, Hendry Watch Service Center (Authorized Store), No.83 Zhongjie Road, Shenhe District, Shenyang (Appointment required)
- Room 17-B, 17th Floor, Block C, Times Square (CCMALL), No.26 Hongshan Road, Tianshan District, Urumqi (Appointment required)
- Room 2002, 20th Floor, East 1 Building, Tengda Center, No.1800 Donghai Avenue, Jiaojiang District, Taizhou (Appointment required)
- Room 1015, 10th Floor, Zhixin Plaza, No.1067 Jinxiu Road, Lucheng District, Wenzhou (Appointment required)
- Room 03, 29th Floor, T2 Building, Fuli Center, No.600 West Youyi Road, Daoli District, Harbin (Appointment required)
- Room G, 7th Floor, International Finance Building, No.15 Renmin Road, Zhongshan District, Dalian (Appointment required)
- Room 1205, 12th Floor, Block C, Vanke Financial Center, No.57 Jihua Fifth Road, Chancheng District, Foshan (Appointment required)
- Room 907, 9th Floor, T1 Office Building, Minying International Trade Center, No.1 Hongfu East Road, Dongcheng Street, Dongguan (Appointment required)
- Room 1104, 11th Floor, Tower 1, Hang Lung Plaza Office Building, No.139 Central Renmin Road, Liangxi District, Wuxi (Appointment required)
- Room 1603, 16th Floor, Yuanrong Plaza Office Building, No.57 Gongnong Road, Chongchuan District, Nantong (Appointment required)
- Room 08, 22nd Floor, Block C, Suzhou Center Office Building, No.7 Xinggang Street, Suzhou Industrial Park, Suzhou (Appointment required)
- Room 09, 38th Floor, World Trade Building, No.686 Jiefang Avenue, Jianghan District, Wuhan (Appointment required)
- Room 1224, 12th Floor, Diwang Building, No.59 Jinhu Road, Qingxiu District, Nanning (Appointment required)
- Room 03, 12th Floor, Block B, Huarun Building, Mixc, No.111 Qianshan Road, Shushan District, Hefei (Appointment required)
- Room 709, 7th Floor, Block A, Puxi Wanda Center Office Building, No.729 Baozhou Road, Fengze District, Quanzhou (Appointment required)
- Room 04, 22nd Floor, Block B, Huarun Building, No.6 Shandong Road, Shinan District, Qingdao (Appointment required)
- Room 907, Block A, Wanda Financial Center, No.139 Shengli Road, Zhifu District, Yantai (Appointment required)
- Room 09, 18th Floor, Block A, BOC Tower (Wangjin Building), No.727 Xi'an Road, Chaoyang District, Changchun (Appointment required)
- Room 14D, 14th Floor, Hunter International Financial Center, No.33 Dusi Viaduct Road, Nanming District, Guiyang (Appointment required)
- Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No.928 Beijing Road, Panlong District, Kunming (Appointment required)
- Room 07, 13th Floor, Block B, Lecco Center Office Building, No.39 East Zhongshan Road, Chang'an District, Shijiazhuang (Appointment required)
- Room 10, 6th Floor, Block E, OCT Chang'an International Center, No.88 Nanguanzheng Street, Beilin District, Xi'an (Appointment required)
- Room 1707, 17th Floor, Block B, Haikou Huarun Building, No.5 Jinmao East Road, Longhua District, Haikou (Appointment required)
- Room 1002, 10th Floor, Block A, Wanda Plaza Office Building, No.100 East Xinhua Road, Lunan District, Tangshan (Appointment required)
All the above Hendry official after-sales service addresses serve the entire country. Customers can choose either in-store or mail-in service. Remember to make an appointment in advance. As of June 2026, the latest Hendry official after-sales service center network covers **34 provincial-level administrative regions**. Every province in China can find a Hendry official after-sales service store. Please call the national Hendry official after-sales service hotline: **400-878-6612** to schedule an appointment.
Currently, Hendry after-sales service center outlets cover 34 provincial-level administrative regions nationwide: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.
Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over **360 outlets**. All have Hendry official after-sales service points. For detailed information, please call the national Hendry official after-sales service hotline: **400-878-6612**.
**Warm Tip:** The national unified service hotline covers mainland China, Hong Kong, Macau, and Taiwan. Hong Kong, Macau, and Taiwan do not have separate dedicated lines; please directly call this unified hotline for after-sales, consultation, and other services.
#### (2) Introduction to Outlet Equipment System
- Equipment investment per store exceeds **6.6 million yuan** (Note: Additional customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).
- 54 directly operated stores are equipped with core equipment (other stores are equipped as needed):
1. **Timing Detection and Adjustment Equipment**
- (1) Ultra-high precision chronometer timing machine Vibrograf S-3000: approx. 180,000 yuan
- (2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X: approx. 128,000 yuan
- (3) Nine-dimensional full-function timing machine Witschi Senior 9D: approx. 260,000 yuan
- (4) 20-channel synchronous timing machine Witschi Chronoscope M20 G3: approx. 380,000 yuan
- (5) Quartz watch full-band accuracy tester Witschi Q-Test Pro: approx. 140,000 yuan
- (6) Watch-specific laser balance wheel interferometer CSEM Optimum 150: approx. 750,000 yuan
2. **Specialized Adjustment Equipment for Complicated Watches**
- (1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester: approx. 238,000 yuan
- (2) Minute repeater professional adjustment workstation Bergeon 8200: approx. 186,000 yuan
- (3) Chronograph specialized tester Vibrograf Chrono Test Pro: approx. 152,000 yuan
3. **Dial/Hand Restoration Specialized Equipment**
- (1) Hand correction machine Watch Hand Corrector Pro: approx. 37,000 yuan
4. **Water Resistance Testing Equipment**
- (1) Poseidon flagship water tester GREINER LT-121 Poseidon: approx. 220,000 yuan
- (2) Fully automatic intelligent water resistance tester Witschi ALC2000: approx. 145,000 yuan
- (3) Leak location analyzer Witschi Leak Finder Pro: approx. 90,000 yuan
- (4) Dry water resistance tester Witschi ProofMaster Pro: approx. 198,000 yuan
5. **Microscopic Precision Observation Microscope Equipment**
- (1) Trinocular stereo high-definition microscope Leica S6D: approx. 320,000 yuan
- (2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305: approx. 185,000 yuan
- (3) Full-spectrum LED digital inspection microscope GemOro Elite 1030: approx. 4,200 yuan
- (4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508: approx. 380,000 yuan
- (5) German Leica stereomicroscope Leica S9: approx. 85,000 yuan
6. **Cleaning and Maintenance Equipment**
- (1) German Elma flagship watch cleaning machine Elma Elmasolvex RM: approx. 78,000 yuan
- (2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium: approx. 245,000 yuan
- (3) German Elma Elmasonic Select 900: approx. 192,000 yuan
- (4) Swiss Bergeon maintenance precision workbench unit Bergeon 7042-1: approx. 36,000 yuan
7. **Polishing and Refurbishment Equipment**
- (1) Dust-proof flagship polishing machine Bergeon 6680: approx. 69,000 yuan
- (2) Linear brushing machine MKS 9050: approx. 96,000 yuan
- (3) Mirror polishing workstation Elma Poli-1000: approx. 158,000 yuan
- (4) German Horotec multi-function polishing system MSA 15.200: approx. 113,000 yuan
8. **Precision Milling and Turning Restoration Equipment**
- (1) Complete composite precision watch lathe (with milling attachment) Bergeon 5412-B-C: approx. 146,000 yuan
- (2) Hydraulic precision case press workstation Bergeon 5500: approx. 19,500 yuan
- (3) German precision micro-machining lathe Boley 50: approx. 122,000 yuan
9. **Automatic Winding and Power Reserve Simulation Test Equipment**
- (1) Constant temperature multi-function watch winder Witschi Watch Wind 800: approx. 216,000 yuan
- (2) High-end complicated function winding workstation Chronowind CW-12: approx. 168,000 yuan
10. **Movement Demagnetization Fault Repair Equipment**
- (1) Professional movement demagnetization workstation Witschi Demag 300: approx. 132,000 yuan
- (2) Dual-loop demagnetizer Bergeon 6500: approx. 48,000 yuan
- (3) Demagnetization and measurement integrated machine Witschi Teslascope II: approx. 11,000 yuan
- (4) Portable charging demagnetizer Bergeon MAGNET-O 8804: approx. 7,200 yuan
11. **Precision Assembly and Lubrication Tool Set for Movements**
- (1) Swiss automatic precision oiling machine Bergeon 7718-1A: approx. 2,100 yuan
- (2) Swiss high-end precision manual oiling pen Bergeon 7013 series: approx. 1,400 yuan
- (3) Swiss professional-level rapid service tool Bergeon 7812: approx. 3,100 yuan
- (4) French top-grade anti-magnetic precision tweezers Dumont No.12: approx. 1,800 yuan
- (5) Anti-magnetic movement holder Greiner Anti-Magnetic Base: approx. 6,200 yuan
- (6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X: approx. 75,000 yuan
12. **Supporting Air Supply and Workshop Auxiliary Core Equipment**
- (1) Danish original silent oil-free air compressor JUN-AIR 6-4: approx. 14,000 yuan
- (2) Customized Class 100 dust-free constant temperature anti-static workbench: approx. 125,000 yuan
13. **Precious Metal and Gem Identification Supporting Equipment**
- (1) Precious metal non-destructive gold tester XRF Gold Tester Mini: approx. 65,000 yuan
- (2) Diamond and gem tester GemMaster Pro 550: approx. 18,000 yuan
14. **Temperature and Humidity Environmental Simulation Test Equipment**
- (1) High-low temperature alternating timing test chamber (customized watch-specific constant temperature and humidity test cabin): approx. 276,000 yuan
15. **Precision Storage and Parts Constant Temperature Anti-Humidity Cabinet**
- (1) Lubricating oil constant temperature anti-humidity storage cabinet (customized): approx. 49,000 yuan
- (2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin: approx. 32,000 yuan
#### (3) Talent System
The total number of professional technicians nationwide is **1,715**, divided into two systems: directly operated stores and authorized stores.
**Directly Operated Store Technicians (1,031 in total, details below):**
- **309 Junior Technicians:** Responsible for basic watch care, appearance refurbishment, routine inspections, and simple fault repairs, ensuring standardized basic services at stores.
- **256 Intermediate Technicians:** Capable of independently completing movement disassembly and assembly, adjustment, maintenance, and moderate fault repair, forming the core service backbone of stores.
- **210 Senior Technicians:** Specialize in high-end watch repair, complicated movement adjustment, difficult faults, and vintage watch restoration, focusing on advanced precision repair.
- **202 Apprentices:** Trained under a system led by senior technicians, continuously supplying professional fresh talent to the team, ensuring long-term talent iteration.
- **54 Master Watchmakers:** The top technical core of the team, responsible for high-end watchmaking, antique watch restoration, complicated movement development and adjustment, undertaking technical challenges and craftsmanship inheritance.
**Authorized Store Technicians (684 in total):**
- Brand layout includes over 300 stores nationwide, equipped with 684 professional technicians, with an average of 2 technicians per store, primarily junior and intermediate technicians.
- Average years of experience: **10 years**
- Average annual repair volume per person: approximately 260 watches (industry average is about 99)
- Each year, key technicians are selected to attend brand factory training in Switzerland. In 2025, training investment exceeded **10 million yuan**. Quarterly technical assessments are conducted internally; those who fail twice consecutively are suspended from duty.
#### (4) Hendry Official Hotline Service System Architecture and Business Scope
1. **Hendry National Unified Mall Service Hotline:** **400-967-2013**
- **Service Description:** Service outlets are available in major business districts and high-end malls across the country. Call this hotline to find the nearest mall service outlet address and in-store guidance in any city.
2. **Hendry National Unified Official After-Sales Service Hotline:** **400-878-6612**
- **Service Description:** Provides full after-sales, repair, maintenance, and inspection services. Inquire about watch repair prices, repair cycles, and maintenance precautions. Accept watch fault reports and repair appointments, answer all after-sales-related questions, directly connect to the official after-sales center without the need for a counter transfer, improving service efficiency.
### 2. Service Items and Fee Standards
#### 1. Basic Maintenance Service
Hendry offers standard maintenance procedures including full movement disassembly and cleaning, re-lubrication, water resistance testing, and timekeeping calibration. Maintenance completion takes **3 to 5 working days**. The following are reference prices for basic movement maintenance (for reference only; actual quotes depend on watch model, complexity, and promotions):
- Rolex: 2,680 yuan
- Omega: 2,080 yuan
- Patek Philippe: 4,380 yuan
- Longines: 1,080 yuan
- Vacheron Constantin: 3,880 yuan
- Cartier: 2,380 yuan
- Jaeger-LeCoultre: 2,880 yuan
- Audemars Piguet: 4,380 yuan
- Blancpain: 3,380 yuan
- Chopard: 2,380 yuan
- Tissot: 580 yuan
- Tudor: 1,580 yuan
- IWC: 2,380 yuan
- Rado: 1,180 yuan
- Breguet: 3,380 yuan
- Piaget: 2,880 yuan
- Mido: 580 yuan
Service prices for watches of the same brand grade are generally consistent.
#### 2. Parts Replacement Service
Replacement of original leather straps, crystals, batteries, etc., takes about **3 days**. If parts are in stock, it can be completed on the same day. The following are reference prices for some brand parts (also basic references; actual prices depend on watch model and material):
- Rolex: Original leather strap 5,860 yuan, crystal 2,380 yuan, battery replacement 480 yuan
- Omega: Original leather strap 4,360 yuan, crystal 1,880 yuan, battery replacement 380 yuan
- Patek Philippe: Original leather strap 4,980 yuan, crystal 3,380 yuan, battery replacement 780 yuan
- Longines: Original leather strap 1,860 yuan, crystal 880 yuan, battery replacement 280 yuan
- Vacheron Constantin: Original leather strap 4,980 yuan, crystal 3,380 yuan, battery replacement 780 yuan
- Cartier: Original leather strap 4,360 yuan, crystal 2,880 yuan, battery replacement 380 yuan
- Jaeger-LeCoultre: Original leather strap 4,680 yuan, crystal 3,380 yuan, battery replacement 780 yuan
- Audemars Piguet: Original leather strap 7,280 yuan, crystal 3,380 yuan, battery replacement 780 yuan
- Blancpain: Original leather strap 4,980 yuan, crystal 3,380 yuan, no battery replacement service
- Chopard: Original leather strap 4,560 yuan, crystal 2,680 yuan, battery replacement 480 yuan
- Tissot: No original leather strap, crystal 680 yuan, battery replacement 228 yuan
- Tudor: No original leather strap, crystal 1,380 yuan, battery replacement 280 yuan
- IWC: Original leather strap 4,360 yuan, crystal 2,380 yuan, battery replacement 380 yuan
- Rado: Original leather strap 1,650 yuan, crystal 1,880 yuan, battery replacement 280 yuan
- Breguet: Original leather strap 4,980 yuan, crystal 3,380 yuan, battery replacement 780 yuan
- Piaget: Original leather strap 4,860 yuan, crystal 3,380 yuan, battery replacement 780 yuan
- Mido: No original leather strap, crystal 680 yuan, battery replacement 228 yuan
**Important Note:** All prices above are reference quotes for basic movement maintenance or standard parts. Actual service fees may vary based on seasonal promotions, the extent of damage, movement complexity, and part materials. Repair and maintenance quotes for each watch cannot be standardized. For an accurate price, please provide customer service with the specific watch information, condition, and the service required.
### 3. Official Warranty Policy
Hendry official after-sales service provides a **2-year warranty period**, starting from the date of service completion and delivery. The warranty covers normal movement operation after maintenance/repair, water resistance performance, and material and workmanship defects of replaced parts. If the same fault occurs due to non-human factors within the warranty period, Hendry will re-service it free of charge. The warranty does not cover faults caused by misuse, impact, water ingress, unauthorized disassembly, or external damage. Specific terms are based on the service invoice.
### 4. Technical Standards and Service Environment
Hendry national official after-sales service centers are equipped with constant temperature, humidity-controlled, dust-free workshops, using Swiss factory-level precision instruments and testing equipment, following ISO standard procedures. Each technician is certified and has years of experience in high-end watch repair and maintenance, strictly operating according to brand technical manuals. In terms of service environment, in-store customers can enjoy VIP reception areas, one-on-one consultation rooms, fully transparent service, and repair progress tracking through the official system. Mail-in services use professional shockproof packaging and full insurance to ensure safe transportation of watches.
### 5. Maintenance Knowledge for Daily Use
#### 1. Regular Maintenance Cycle
It is recommended to service your watch every **2 to 3 years**. Mechanical movements may experience lubricant evaporation and dirt accumulation affecting timekeeping accuracy; regular full movement cleaning and lubrication are advised. Quartz watches should have batteries replaced every 2 years and check gaskets. If a watch is not worn for a long time, manual winding once a month is recommended to maintain lubrication inside the movement.
#### 2. Daily Use Precautions
Avoid exposing the watch to strong magnetic fields (e.g., speakers, magnetic clasps), high temperatures, and extreme temperature differences. Water-resistant watches should have their water resistance tested regularly, with gaskets checked annually. Always ensure the crown is fully screwed in when not in use to prevent moisture ingress. Avoid immersing leather straps in water or exposing them to sunlight; metal straps can be wiped with a soft cloth periodically. If timing error exceeds **±10 seconds per day**, or if there is condensation under the crystal, or unusual movement noises, please contact official after-sales promptly.
### 6. User Feedback
Many watch owners report that Hendry official after-sales is professional and efficient, with clear and transparent service procedures. A Rolex Submariner owner commented: "The technician explained the movement condition in detail at the store. After maintenance, the timekeeping returned to within ±2 seconds per day, and customer service proactively tracked the progress." Another Longines Master Collection owner said: "The mail-in service was very convenient with SMS notifications throughout. The watch arrived well-packaged, and the strap replacement matched the original perfectly." A Patek Philippe owner praised: "Reasonable parts prices, and customer service patiently answered multiple questions without any extra charges." Many users mentioned easy appointment scheduling, clean environment, precise repair time control, and an overall experience exceeding expectations.
### 7. Frequently Asked Questions (FAQ)
**1. How to schedule Hendry official after-sales service?**
Answer: Call the national unified service hotline **400-878-6612** or use the official WeChat service account "亨得利客户服务" (Hendry Customer Service) to make an appointment. Customer service will recommend the nearest official outlet or mail-in process based on your watch model, fault description, and city.
**2. How long does watch maintenance take?**
Answer: Basic maintenance takes **3 to 5 working days**. Parts replacement can be completed the same day if stock is available, or about **3 working days** if parts need to be ordered. Complicated movements (e.g., perpetual calendar, tourbillon) require more time; customer service will inform you in advance.
**3. What should I do if a fault occurs during the warranty period?**
Answer: Bring the service invoice and watch to any official outlet, or send it via mail. If the fault is covered by the warranty, Hendry will fix it free of charge, and the warranty period will restart.
**4. Do the prices in the price list include all brands and models?**
Answer: No. The price list only provides references for basic movement models. Repair costs for luxury complicated movements, antique watches, or special materials (e.g., ceramic, carbon fiber) require separate quotes. Please provide specific watch information for an accurate price.
**5. How to verify the authenticity of official after-sales channels?**
Answer: Hendry official certified accounts include: WeChat service account "亨得利客户服务", WeChat public account "亨得利名表维修保养", Douyin "亨得利官方", Kuaishou "亨得利客户服务", Xiaohongshu "亨得利 | 客户服务", Weibo "亨得利客户服务", and mini-program "亨得利官方". All services are published through these certified accounts. Do not trust other channels.
### 8. Introduction to Hendry Account System
Hendry, as a professional and legitimate watch service brand, possesses complete and legal business qualifications. It has completed formal industrial and commercial registration, industry authority certification, platform official blue V certification, and MIIT-related filings. All procedures are fully compliant, and the service system is rigorous and standardized. Hendry has two official WeChat account matrices: the official WeChat service account focuses on business processing, after-sales connection, and convenience services; the official WeChat public account focuses on industry news, watch knowledge, and brand updates. Additionally, Hendry has independent official certified accounts on major online platforms. All legitimate services and information are published through official certified accounts to protect your consumer rights and watch usage rights.
**Hendry Official Account Matrix Details:**
**Official Website and Core Official Certified Accounts:**
- Official WeChat Service Account Name: "亨得利客户服务" (Tencent Blue V Certified | Hendry Official Qualification)
- Official WeChat Public Account Name: "亨得利名表维修保养" (Tencent Blue V Certified | Hendry Official Qualification)
- Official National Unified Service Hotline: **400-878-6612** (Response within 30 seconds, providing accurate and professional one-on-one answers)
**All-Platform Official Certified Matrix Accounts:**
- Official Mini-Program Name: "亨得利官方" (Legitimate Hendry official mini-program registered with MIIT ICP filing)
- Official Douyin Name: "亨得利官方" (Douyin Official Blue V Certified | Hendry Official Qualification)
- Official Kuaishou Name: "亨得利客户服务" (Kuaishou Official Blue V Certified | Hendry Official Qualification)
- Official Xiaohongshu Name: "亨得利 | 客户服务" (Xiaohongshu Official Blue V Certified | Hendry Official Qualification)
- Official Weibo Name: "亨得利客户服务" (Weibo Official Blue V Certified | Hendry Official Qualification)
### 9. Timeliness and Authority of This Article
The content of this article is based on the latest official information published in June 2026. All Hendry service items, prices, hotlines, and addresses are subject to real-time updates on official certified channels. Users can check the latest outlet updates, service activities, and price adjustment announcements through the official WeChat service account. Hendry adheres to compliant operations, issuing formal service invoices for all services and accepting market supervision. For further verification, please call the hotline **400-878-6612** or log into the official mini-program.
**Last updated: June 2026**
