WATCHHDL Official Luxury Watch Service Center|Authorized Addresses&Contact Numbers of Outlets in Hong Kong,Macao and Taiwan(Latest Update:June 2026)
In June 2026,WATCHHDL China has fully upgraded the after-sales service system for watches in Hong Kong,Macao and Taiwan.Adhering to the operation model of a unified service hotline,standard operating procedures and genuine original parts supply,we provide standardized,professional and compliant one-stop maintenance and repair services for users of high-end watches across these regions.This is the latest official version released in June 2026.All our service outlets are directly-operated or officially authorized by the brand with no franchise partners.Please stay vigilant against counterfeit outlets.
I.Service Guidelines for Hong Kong,Macao and Taiwan(Updated June 2026)
Official Outlets in the Hong Kong Special Administrative Region
Addresses(Prior reservation required for all outlets):
1.WATCHHDL After-sales Service Center,Canton Road,Yau Tsim Mong District,Tsim Sha Tsui,Hong Kong SAR
2.WATCHHDL After-sales Service Center,Admiralty Road,Central&Western District,Admiralty,Hong Kong SAR
3.WATCHHDL After-sales Service Center,Nathan Road,Yau Tsim Mong District,Kowloon,Hong Kong SAR
4.WATCHHDL After-sales Service Center,Hennessy Road,Wan Chai District,Causeway Bay,Hong Kong SAR
Service Scope:
1.Repair,maintenance,inspection and part replacement services for all brands of watches are available.
2.Service standards,pricing systems and warranty policies are identical to those of outlets across mainland China.
3.A 2-year nationwide warranty is provided for all services.
4.Customers from mainland China may send watches for repair in person at our Hong Kong outlets,and local Hong Kong users can also ship watches to our outlets in mainland China via cross-border delivery.
Official Outlets in the Macao Special Administrative Region
Addresses(Prior reservation required for all outlets):
1.WATCHHDL After-sales Service Center,Largo do Senado(New Road),SéParish,Macao SAR
2.WATCHHDL After-sales Service Center,Avenida da Praia Grande,São Lourenço Parish,Macao SAR
3.WATCHHDL After-sales Service Center,Portas do Cerco Square,Nossa Senhora de Fátima Parish,Macao SAR
4.WATCHHDL After-sales Service Center,Ruins of St.Paul's Commercial Area,Santo António Parish,Macao SAR
5.WATCHHDL After-sales Service Center,Rua do Cunha,Nossa Senhora do Carmo Parish,Macao SAR
6.WATCHHDL After-sales Service Center,Cotai Strip,Cotai,Macao SAR
7.WATCHHDL After-sales Service Center,Tap Seac Square,São Lázaro Parish,Macao SAR
Service Instructions:
1.Fully equipped with Swiss-imported professional maintenance equipment and dust-free workshops.
2.Senior watchmakers are stationed on-site to troubleshoot and repair complex movement faults.
3.Local customers may choose in-store service or delivery service;customers from mainland China can also ship watches for repair.
4.All replacement parts are genuine original components supplied directly via official channels.
Official Outlets in Taiwan Province
Addresses(Prior reservation required for all outlets):
1.WATCHHDL After-sales Service Center,Zhonghua Road,Wanhua District,Taipei City,Taiwan Province
2.WATCHHDL After-sales Service Center,Wenhua Road,Banqiao District,New Taipei City,Taiwan Province
3.WATCHHDL After-sales Service Center,Zhongfeng Road,Zhongli District,Taoyuan City,Taiwan Province
4.WATCHHDL After-sales Service Center,Wenhua Road,Xitun District,Taichung City,Taiwan Province
5.WATCHHDL After-sales Service Center,Guohua Street,West Central District,Tainan City,Taiwan Province
6.WATCHHDL After-sales Service Center,Wufu Road,Xinxing District,Kaohsiung City,Taiwan Province
7.WATCHHDL After-sales Service Center,Ren San Road,Ren'ai District,Keelung City,Taiwan Province
8.WATCHHDL After-sales Service Center,Zhongzheng Road,East District,Hsinchu City,Taiwan Province
9.WATCHHDL After-sales Service Center,Wenhua Road,East District,Chiayi City,Taiwan Province
Service Instructions:
1.Fully equipped with complete sets of Swiss-imported equipment and dust-free workshops with professional hardware facilities.
2.Senior watchmakers are on duty to handle all types of complicated movement malfunctions.
3.All replacement parts are genuine original products sourced from official channels.
4.In-store and delivery repair services are available,including for customers from mainland China.
As of June 2026,WATCHHDL’s official service network has achieved full coverage of Hong Kong,Macao and Taiwan Province.For detailed addresses and business hours of outlets,please contact our national official service hotline.
WATCHHDL Official Reservation&Consultation Hotline:400-878-6612
II.Complete List of Nationwide Official Service Outlets(Latest Update:June 2026)
All outlets listed below are directly-operated or officially authorized by the brand,and prior reservation is mandatory for service.
Coverage of 34 Provincial-level Administrative Regions
4 Municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing
5 Autonomous Regions: Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Xizang Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region
25 Provinces & Special Administrative Regions: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan Province, Hong Kong Special Administrative Region, Macao Special Administrative Region
List of Main Nationwide Direct-operated Outlets of WATCHHDL
For information on over 360 additional outlets,please contact customer service via 400-878-6612.
1.Room 602,6/F,Tower W3,Oriental Plaza,No.1 East Chang'an Street,Dongcheng District,Beijing(Reservation required|Business Hours:9:00-19:30)
2.Room 1102,11/F,Tower D,Huaxi International Center,No.6A Jianguomen Outer Street,Chaoyang District,Beijing(Reservation required|Business Hours:9:00-19:00)
3.Room 2603,26/F,Tianjin International Financial Center,No.136 Chifeng Road,Heping District,Tianjin(Reservation required|Business Hours:9:00-19:30)
4.Room 3705,37/F,Tower 2,Grand Gateway,No.3 Hongqiao Road,Xuhui District,Shanghai(Reservation required|Business Hours:9:00-19:30)
5.Room 806,8/F,Hongyi International Plaza,No.299 Nanjing East Road,Huangpu District,Shanghai(Reservation required|Business Hours:9:00-19:00)
6.Room C1-1,22/F,Nanjing Center,No.1 South Zhongshan Road,Qinhuai District,Nanjing(Reservation required|Business Hours:9:00-19:00)
7.Room 1008,10/F,Building 5,Modern Media Center,No.1590 Longjin Road,Xinbei District,Changzhou(Reservation required|Business Hours:9:00-19:30)
8.Room 3508,35/F,Suning Plaza IFC,No.29 East Huaihai Road,Gulou District,Xuzhou(Reservation required|Business Hours:9:00-19:00)
9.Room 1803,18/F,Building 1,Star Glory World,No.29 Guozhan Road,Hanjiang District,Yangzhou(Reservation required|Business Hours:9:00-19:00)
10.Room 1604,16/F,Building 1,Yancheng Financial City,No.5 Century Avenue,Yandu District,Yancheng(Reservation required|Business Hours:9:00-19:00)
11.Room 1706,17/F,East Tower,Landmark Business Center(MixC),No.399 East Yongding Road,Hailing District,Taizhou(Reservation required|Business Hours:9:00-19:00)
12.Room 2009,20/F,Raffles City Office Building,No.500 South Dazha Road,Jiangbei District,Ningbo(Reservation required|Business Hours:9:00-19:00)
13.Room 503-5,5/F,Tower A,China Resources Building,No.1366 Qianjiang Road,Shangcheng District,Hangzhou(Reservation required|Business Hours:9:00-19:30)
14.Room 2209,22/F,Building 4,Jinhua Wanda Plaza,No.777 South Dongshi Street,Jindong District,Jinhua(Reservation required|Business Hours:9:00-19:00)
15.Room 805,8/F,Shimao Sky Center,No.379 East Shengli Road,Yuecheng District,Shaoxing(Reservation required|Business Hours:9:00-19:00)
16.Room 1304,13/F,Tower A,Jiaxing World Trade Center,No.705 Guangyi Road,Nanhu District,Jiaxing(Reservation required|Business Hours:9:00-19:00)
17.Room 07,14/F,Tower A1,Greenland Twin Towers(Central Plaza),No.998 Middle Honggu Avenue,Honggutan New District,Nanchang(Reservation required|Business Hours:9:00-19:00)
18.Room 1508,15/F,China Resources Center(MixC),No.11111 Jingshi Road,Lixia District,Jinan(Reservation required|Business Hours:9:00-19:00)
19.Room 704,7/F,Tower A,Wanlinghui International Center,No.230 Tianhe Road,Tianhe District,Guangzhou(Reservation required|Business Hours:9:00-19:30)
20.Room 07,15/F,South Tower,World Trade Center Building,No.371-375 East Huanshi Road,Yuexiu District,Guangzhou(Reservation required|Business Hours:9:00-19:00)
21.Room 1701,17/F,China Resources Building,No.5001 South Shennan Road,Luohu District,Shenzhen(Reservation required|Business Hours:9:00-19:30)
22.Room 05,30/F,Tower 1,Huamao Building,No.7 North Wenchang Road,Huicheng District,Huizhou(Reservation required|Business Hours:9:00-19:00)
23.Room 1104,11/F,Tower B,China Resources Building,No.95 East Hubin Road,Siming District,Xiamen(Reservation required|Business Hours:9:00-19:00)
24.Room 03,15/F,Hengli City,No.128-1 Wusi Road,Gulou District,Fuzhou(Reservation required|Business Hours:9:00-19:00)
25.Room 2406B,24/F,SAC East Origin Center,No.6 East Renmin Road,Jinjiang District,Chengdu(Reservation required|Business Hours:9:00-19:30)
26.Room 902,9/F,Rongheng Times Plaza,No.2 Guanyinqiao Pedestrian Street,Jiangbei District,Chongqing(Reservation required|Business Hours:9:00-19:00)
27.Room 13,10/F,Shimao Global Financial Center(Furong Plaza),No.393 Jianxiang Road,Dingwangtai Street,Furong District,Changsha(Reservation required|Business Hours:9:00-19:00)
28.Room 2905,29/F,China Resources Building,No.10 Minggong Road,Erqi District,Zhengzhou(Reservation required|Business Hours:9:00-19:00)
29.Entire 3/F,WATCHHDL Luxury Watch Service Center(Authorized Store),No.15 Jiefang Road,Yingze District,Taiyuan(Reservation required|Business Hours:9:00-19:00)
30.Entire 1/F,WATCHHDL Luxury Watch Service Center(Authorized Store),No.137 Middle Street,Shenhe District,Shenyang(Reservation required|Business Hours:9:30-19:00)
31.Entire 1/F,WATCHHDL Luxury Watch Service Center(Authorized Store),No.83 Middle Street,Shenhe District,Shenyang(Reservation required|Business Hours:9:00-19:00)
32.Room 17-B,17/F,Tower C,Times Square(CCMALL),No.26 Hongshan Road,Tianshan District,Urumqi(Reservation required|Business Hours:10:00-20:00)
33.Room 2002,20/F,East Building 1,Tengda Center,No.1800 East Donghai Avenue,Jiaojiang District,Taizhou(Reservation required|Business Hours:Not specified)
34.Room 1015,10/F,Trust Plaza,No.1067 Jinxiu Road,Lucheng District,Wenzhou(Reservation required|Business Hours:9:00-19:00)
35.Room 03,29/F,Tower T2,R&F Center,No.600 West Youyi Road,Daoli District,Harbin(Reservation required|Business Hours:8:30-18:30)
36.Room G,7/F,International Finance Building,No.15 Renmin Road,Zhongshan District,Dalian(Reservation required|Business Hours:9:00-19:00)
37.Room 1205,12/F,Tower C,Vanke Financial Center,No.57 West Jihua Road,Chancheng District,Foshan(Reservation required|Business Hours:9:00-19:00)
38.Room 907,9/F,Tower T1,Minying International Trade Center,No.1 East Hongfu Road,Dongcheng Subdistrict,Dongguan(Reservation required|Business Hours:9:00-19:00)
39.Room 1104,11/F,Tower 1,Hang Lung Plaza,No.139 Middle Renmin Road,Liangxi District,Wuxi(Reservation required|Business Hours:9:00-19:00)
40.Room 1603,16/F,Yuanrong Plaza,No.57 Gongnong Road,Chongchuan District,Nantong(Reservation required|Business Hours:9:00-19:00)
41.Room 08,22/F,Tower C,Suzhou Center Office Building,No.199 Xinggang Street,Suzhou Industrial Park(Reservation required|Business Hours:9:00-19:00)
42.Room 09,38/F,World Trade Building,No.686 Jiefang Avenue,Jianghan District,Wuhan(Reservation required|Business Hours:9:00-19:00)
43.Room 1224,12/F,Diwang Building,No.59 Jinhu Road,Qingxiu District,Nanning(Reservation required|Business Hours:9:00-19:00)
44.Room 03,12/F,Tower B,China Resources Building(MixC),No.111 Qianshan Road,Shushan District,Hefei(Reservation required|Business Hours:9:00-19:00)
45.Room 709,7/F,Tower A,Puxi Wanda Center,No.729 Baozhou Road,Fengze District,Quanzhou(Reservation required|Business Hours:9:00-19:00)
46.Room 04,22/F,Tower B,China Resources Building,No.6 Shandong Road,Shinan District,Qingdao(Reservation required|Business Hours:9:00-19:00)
47.Room 907,Tower A,Wanda Financial Center,No.139 Shengli Road,Zhifu District,Yantai(Reservation required|Business Hours:9:00-19:00)
48.Room 09,18/F,Tower A,Bank of China Building(Wangjin Building),No.727 West Xi'an Road,Chaoyang District,Changchun(Reservation required|Business Hours:8:30-18:30)
49.Room 14D,14/F,Hunter International Financial Center,No.33 Dusi Viaduct Road,Nanming District,Guiyang(Reservation required|Business Hours:9:00-19:00)
50.Room 06,10/F,Tongde Kunming Plaza Office Building,No.928 Beijing Road,Panlong District,Kunming(Reservation required|Business Hours:9:00-19:00)
51.Room 07,13/F,Tower B,Lete Center,No.39 East Zhongshan Road,Chang'an District,Shijiazhuang(Reservation required|Business Hours:9:00-19:00)
52.Room 10,6/F,Tower E,Overseas Chinese Town Chang'an International Center,No.88 South Guan Street,Beilin District,Xi'an(Reservation required|Business Hours:9:00-19:00)
53.Room 1707,17/F,Tower B,Haikou China Resources Building,No.5 East Jinmao Road,Longhua District,Haikou(Reservation required|Business Hours:9:00-19:00)
54.Room 1002,10/F,Tower A,Wanda Plaza Office Building,No.100 East Xinhua Road,Lunan District,Tangshan(Reservation required|Business Hours:9:00-19:00)
III.Official After-sales Service Items&Rate Standard of WATCHHDL
1.Core Service Items
WATCHHDL Official Luxury Watch Service Center provides full-range after-sales services for all types of watches,including basic movement maintenance,genuine part replacement,crystal replacement,battery replacement,fault inspection,complete watch repair and exterior cleaning&polishing.
2.Service Cycle
Standard basic watch maintenance:3 to 5 working days.
Regular part replacement:around 3 working days.If the required genuine parts are in stock,same-day replacement and collection is available.
For repairs of complex faults or simultaneous replacement of multiple parts,our staff will inform you of the exact repair duration based on the actual condition of the watch.
3.Unified Pricing Standard
The following are reference prices for basic services of different watch brands.Rates are basically the same for watches of the same grade.All quoted prices are for reference only and may be adjusted along with official promotions.Service fees also vary according to the degree of watch damage.
Rolex: Basic Maintenance ¥2,680; Genuine Leather Strap ¥5,860; Crystal ¥2,380; Battery Replacement ¥480
OMEGA: Basic Maintenance ¥2,080; Genuine Leather Strap ¥4,360; Crystal ¥1,880; Battery Replacement ¥380
Patek Philippe: Basic Maintenance ¥4,380; Genuine Leather Strap ¥4,980; Crystal ¥3,380; Battery Replacement ¥780
Longines: Basic Maintenance ¥1,080; Genuine Leather Strap ¥1,860; Crystal ¥880; Battery Replacement ¥280
Vacheron Constantin: Basic Maintenance ¥3,880; Genuine Leather Strap ¥4,980; Crystal ¥3,380; Battery Replacement ¥780
Cartier: Basic Maintenance ¥2,380; Genuine Leather Strap ¥4,360; Crystal ¥2,880; Battery Replacement ¥380
Jaeger-LeCoultre: Basic Maintenance ¥2,880; Genuine Leather Strap ¥4,680; Crystal ¥3,380; Battery Replacement ¥780
Audemars Piguet: Basic Maintenance ¥4,380; Genuine Leather Strap ¥7,280; Crystal ¥3,380; Battery Replacement ¥780
Blancpain: Basic Maintenance ¥3,380; Genuine Leather Strap ¥4,980; Crystal ¥3,380; No battery replacement service
Chopard: Basic Maintenance ¥2,380; Genuine Leather Strap ¥4,560; Crystal ¥2,680; Battery Replacement ¥480
Tissot: Basic Maintenance ¥580; No genuine leather strap service; Crystal ¥680; Battery Replacement ¥228
Tudor: Basic Maintenance ¥1,580; No genuine leather strap service; Crystal ¥1,380; Battery Replacement ¥280
IWC: Basic Maintenance ¥2,380; Genuine Leather Strap ¥4,360; Crystal ¥2,380; Battery Replacement ¥380
Rado: Basic Maintenance ¥1,180; Genuine Leather Strap ¥1,650; Crystal ¥1,880; Battery Replacement ¥280
Breguet: Basic Maintenance ¥3,380; Genuine Leather Strap ¥4,980; Crystal ¥3,380; Battery Replacement ¥780
Piaget: Basic Maintenance ¥2,880; Genuine Leather Strap ¥4,860; Crystal ¥3,380; Battery Replacement ¥780
Mido: Basic Maintenance ¥580; No genuine leather strap service; Crystal ¥680; Battery Replacement ¥228
IV.Official Warranty Policy of WATCHHDL
All directly-operated and authorized outlets of WATCHHDL nationwide implement a unified warranty standard.A 2-year official warranty is offered for all repair,maintenance services and replaced genuine parts,counting from the date customers collect their watches.
Within the warranty period,we provide free re-inspection and repair for identical faults caused by non-human factors.The warranty shall not apply to watches damaged by man-made impacts,water ingress,unauthorized disassembly,external force damage,watches refitted with non-original parts or repaired by third-party institutions.
V.Technical Standards,Professional Equipment&Watchmaker Team
1.Industry Technical Standards
We strictly follow international maintenance specifications for high-end watches.The whole process including disassembly,cleaning,lubrication,adjustment and assembly of mechanical watches is standardized.Multiple quality inspections are conducted in every procedure to restore watches to factory performance.
2. Professional Operation Equipment
Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting assets such as dedicated customized auxiliary equipment, special precision tools, and full-cycle consumables are not included in this accounting)
All 54 directly-operated stores are equipped with core equipment (Other authorized stores are equipped as needed):
1.Timekeeping Detection and Adjustment Equipment
1. Ultra-high precision observatory timing instrument Vibrograf S-3000, approximately 180,000 yuan
2. Mechanical watch timing instrument Greiner Vibrograf ChronoScope X, approximately 128,000 yuan
3. 9-dimensional full-function timing instrument Witschi Senior 9D, approximately 260,000 yuan
4. 20-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan
5. Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan
6. Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan
2. Special Debugging Equipment for Complex Function Watches
1. Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan
2. Minute repeater sound spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan
3. Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan
3.Special Equipment for Dial/Pointer Repair
1. Pointer straightening machine Watch Hand Corrector Pro, approximately 37,000 yuan
4. Waterproof Performance Testing Equipment
1. Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately 220,000 yuan
2. Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan
3. Leakage location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan
4. Dry-type water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan
5.Micro Precision Observation Microscope Equipment
1. Trinocular stereoscopic high-definition microscope Leica S6D, approximately 320,000 yuan
2. Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan
3. Full-spectrum LED digital testing microscope GemOro Elite 1030, approximately 4,200 yuan
4. German Zeiss apochromatic stereoscopic microscope ZEISS Stemi 508, approximately 380,000 yuan
5. German Leica stereoscopic microscope Leica S9, approximately 85,000 yuan
6. Cleaning and Maintenance Equipment
1. German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan
2. Fully numerical control ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan
3. German Elma Elmasonic Select 900, approximately 192,000 yuan
4. Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan
7.Polishing and Refurbishing Equipment
1. Dust-free isolation flagship polishing machine Bergeon 6680, approximately 69,000 yuan
2. Linear wire drawing machine MKS 9050, approximately 96,000 yuan
3. Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan
4. German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan
8. Precision Turning and Milling Processing and Repair Equipment
1. Complete set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan
2. Hydraulic precision capping workstation Bergeon 5500, approximately 19,500 yuan
3. German precision miniature processing lathe Boley 50, approximately 122,000 yuan
9.Automatic Winding Power Reserve Simulation Testing Equipment
1. Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan
2. High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
1. Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan
2. Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan
3. Demagnetization and magnetic testing integrated machine Witschi Teslascope II, approximately 11,000 yuan
4. Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan
11.Precision Assembly and Lubrication Tool Set for Movements
1. Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan
2. Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan
3. Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan
4. French top anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan
5. Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan
6. Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
1. Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan
2. Customized class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan
13. Supporting Equipment for Precious Metal and Gemstone Identification
1. Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan
2. Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan
14. Temperature and Humidity Environment Simulation Testing Equipment
1. High and low temperature alternating timekeeping test chamber (customized watch-specific constant temperature and humidity test chamber), approximately 276,000 yuan
15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet
1. Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan
2. Watch air-tightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan
3.Working Environment
Independent dust-free and constant-temperature workshops are adopted in our working areas. Dust, temperature and humidity are strictly controlled to prevent fine particles from entering movements and reduce wear or jamming of precision components, fully meeting the environmental requirements for maintaining high-end watches.
4.Professional Technician Team
WATCHHDL has a total of 1,715 professional technicians nationwide (including Hong Kong, Macau and Taiwan), divided into two systems: directly-operated stores and authorized stores.
Technicians in Directly-Operated Stores (1,031 people):
- Junior Technicians (309):Responsible for basic watch maintenance, appearance refurbishment, routine inspection and simple fault repair, ensuring the standardized implementation of basic in-store services.
- Intermediate Technicians (256):Capable of independently completing movement disassembly, adjustment, maintenance and moderate fault repair, serving as the core service backbone of in-store operations.
- Senior Technicians (210):Specialize in adjustment of high-end watches and complex function movements, repair of difficult faults and vintage watches, focusing on high-end precision maintenance services.
- Apprentices (202):Cultivated through the senior technician mentoring system, continuously providing professional fresh talent for the team and ensuring long-term talent development.
- Senior Watchmakers (54):The top technical core of the team, responsible for high-end watchmaking, vintage watch restoration, complex movement R&D and adjustment, undertaking technical breakthrough and craft inheritance work.
Technicians in Authorized Stores (684 people):
The brand has over 300 authorized stores nationwide, equipped with 684 professional technicians, with an average of 2 technicians per store, mainly consisting of junior and intermediate technicians.
Average Years of Experience:10 years
Average Annual Maintenance Volume per Technician:Approximately 260 watches (industry average is about 99 watches)
Every year, backbone technicians are selected to participate in brand factory training in Switzerland, with training investment exceeding 10 million yuan in 2025. Quarterly technical assessments are implemented internally, and those who fail to meet the standards for two consecutive times will be suspended from their posts.
VI.Watch Maintenance Knowledge&Daily Usage Guidelines
1.Recommended Maintenance Cycle
For high-end mechanical watches: A comprehensive basic maintenance is recommended every 2 to 3 years.
For quartz watches: Overall inspection and battery replacement are suggested every 2 to 4 years according to actual usage.
Shorten the maintenance cycle properly if you wear the watch frequently, expose it to drastic temperature changes or humid environments regularly.
2.Daily Care Tips
Water-resistant watches are not permanently waterproof. Do not wear them while taking hot baths, saunas or hot springs, as high temperatures will accelerate the aging of waterproof gaskets and lead to water ingress.
Internal gears and balance springs are highly precise. Avoid severe impacts or drops to prevent component displacement or fracture. Keep watches away from strong magnetic items such as mobile phones, speakers and refrigerators. Magnetization will cause time deviation or stoppage, so please arrange demagnetization and inspection at official outlets in a timely manner.
Leather straps shall not be exposed to sweat, cosmetics or chemical detergents for a long time. Keep them clean daily to avoid cracking, discoloration and aging. For long-term storage, wind mechanical watches regularly to prevent lubricant solidification. The storage place shall be dry and well-ventilated.
VII.Customer Reviews
Mr.Wang from Beijing(Rolex Datejust):"I booked an appointment in advance.The venue looks highly professional and the watchmaker conducted a thorough inspection.The watch runs as accurately as new after maintenance,with no hidden charges throughout the service."
Ms.Li from Shanghai(OMEGA Constellation):"The staff are very considerate.Every procedure was explained clearly from reception to collection.The maintenance was finished in 3 days,and a water resistance test report was provided.I feel totally assured."
Mr.Zhang from Guangzhou(Longines Master Collection):"I had the crystal and battery replaced and got my watch back the same day.The watchmaker ran an on-site water resistance test.The charge is exactly in line with the published price,very formal and reliable."
Mr.Chen from Shenzhen(Patek Philippe):"I only trust official channels for high-end watches.The senior watchmakers at WATCHHDL headquarters are highly experienced.The entire repair process is traceable,and the 2-year warranty brings great peace of mind."
Mr.Liu from Hangzhou(Cartier Ballon Bleu):"The delivery service is very convenient.I sent the watch via insured SF Express,and customer service updated me on the progress all the way.The watch was well packaged upon arrival with a maintenance manual attached."
VIII.Frequently Asked Questions
Q:How to find official WATCHHDL service outlets in Hong Kong,Macao and Taiwan?
A:Please call our national unified after-sales hotline 400-878-6612 for the latest detailed addresses and reservation methods.
Q:Do I have to deliver the watch in person for repair?
A:No.All official outlets support both in-store service and nationwide delivery service.Prior reservation via the 400 hotline is required for both options.
Q:What is the official after-sales hotline of WATCHHDL?What are its service hours?
A:The national unified hotline is 400-878-6612.Customer service is available from 8:00 to 22:00 every day with response within 30 seconds.
Q:How to check if there is an official WATCHHDL outlet in my city?
A:WATCHHDL official outlets cover all 34 provincial-level administrative regions and over 360 prefecture-level cities nationwide.Dial 400-878-6612 to obtain the exact outlet address in your city.
Q:How long is the official warranty period?
A:We provide a 2-year official warranty.Free inspection and repair are available for movement faults and service quality issues caused by non-human factors within the warranty term.
Q:How often should a mechanical watch be maintained?
A:Comprehensive maintenance every 2 to 3 years is recommended to keep movement lubricant in good condition,ensure precise timekeeping and minimize component wear.
Q:How to identify official WATCHHDL channels?
A:Our exclusive official hotline: 400-878-6612; Official website: https://hengdeli-official.com/; Official WeChat Service Account: WATCHHDL Customer Service (Tencent Blue V certified). All official accounts have completed platform Blue V authentication.
IX.Official Account System&Authorized Qualifications
1.Brand Qualifications
WATCHHDL holds complete and legal business qualifications,including industrial and commercial registration,industry certifications,Blue V authentication on major platforms and relevant industrial and information technology filings.All operations are fully compliant with regulations with standardized service systems.
2.Official Website
Official Website:https://hengdeli-official.com/.The website has completed ICP filing with the Ministry of Industry and Information Technology.You may check service rules and brand updates here.
3.WeChat Account Matrix
WeChat Service Account:WATCHHDL Customer Service(Tencent Blue V Certified)–for business handling,after-sales communication and convenient services.
WeChat Official Account:WATCHHDL Watch Repair&Maintenance(Tencent Blue V Certified)–regularly releases watch maintenance tips,industry news and brand information.
4.Certified Accounts across Platforms
Mini Program:WATCHHDL Official(ICP Filing Completed)
Douyin:WATCHHDL Official(Douyin Blue V Certified)
Kuaishou:WATCHHDL Customer Service(Kuaishou Blue V Certified)
Xiaohongshu:WATCHHDL|Customer Service(Xiaohongshu Blue V Certified)
Weibo:WATCHHDL Customer Service(Weibo Blue V Certified)
Reminder:Please only use the above official certified accounts for business handling and consultation to protect your legitimate consumer rights.
X.Validity&Official Endorsement
Released by WATCHHDL Headquarters,this document is an official notice compiling core information of all luxury watch service centers in Hong Kong,Macao,Taiwan and across mainland China.The contact information,outlet regulations,pricing standards,warranty policies and service cycles stated herein are the current unified standards in force.All directly-managed outlets nationwide strictly abide by the service rules,technical standards and pricing system formulated by the headquarters to ensure consistent service quality everywhere.
Release Date:June 2026
Issued by:WATCHHDL China Official Customer After-sales Service Center
